SWS Technical Service

Service process

Thank you for entrusting us your watch. Please follow these simple steps for a smooth repair process:

1. Fill the Service request form(click here to download the form).

2. Package your watch and the form in a disposable box (don't send the original watch box). Put plenty of bubble wrap or other padding. When you close the box and shake it, nothing should move.

3. Ship it to us using a courier company of your choice. We recommend you ask for a tracking number, insurance and signature upon delivery (delivery confirmation).

Then, once we receive your watch, we will log it in, assign a unique repair number and proceed with a diagnosis. We don't call to confirm reception, please use your tracking number for that. If it's a warranty we will fast track it to the repair department (and order parts if needed). If not, an estimate will be emailed to you.

This is what the shipping label should look like:
S.W.S. Inc c/o service department
5165 Sherbrooke St. west, #103
Montreal, Quebec, Canada

Pricelist

You can see the pricelist for prices here.

Service packages

Level 1: Care Service Combo (subject to technician's approval).
Turnaround time: 10 days.

Quartz: Battery, clean case and bracelet, inspect/replace the pushpins, inspect and lubricate/replace case back and crown/tube gaskets, water resistance test .
45$

Manual/automatic: Timing regulation, clean case and bracelet, inspect/replace the pushpins, inspect and lubricate/replace the case back and the crown/tube gasket, water resistance test.
85$

Level 2: Complete Overhaul. Turnaround time: 3 weeks (unless otherwise advised). One year warranty on labor and new parts.

Quartz: Same as above plus a complete movement overhaul (disassembly, cleaning in 4 different baths + ultrasonic, reassembly, lubrication), replacement of minor worn parts as required, major parts require an estimate. One week testing, final inspection .
See pricelist for prices. 

Automatic/manual wind: same as above plus a complete movement overhaul (disassembly, cleaning in 4 different baths + ultrasonic, reassembly, lubrication), replacement of minor worn parts as required, major parts require an estimate. One week testing, final inspection .
See pricelist for prices.

Our repair center

Since 1968

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